Frequently asked questions
If you’ve any questions for us, this is the place to find the answer. And if it’s not covered here, do feel free to pick up the phone and call us…
Do you offer small removals?
Yes, we offer all different size moves from moving limited furniture to a full house or office move.
Do you use subcontractors?
No. all our drivers and porters are trusted employees of the company.
Can you do the packing on our behalf?
Yes and we advise all our customers to make best use of our professionally trained packers who will not only take great care in packing your belongings but will also do it in such a way as to maximise the use of the space within each container if storing with us.
Can you supply packing materials?
Yes, and we can deliver the packing materials to your address before the packing begins. You can order materials using the following link: https://ward-thomas.co.uk/supplies/
Do you dump or recycle furniture?
Yes, we are registered to use the recycling and refuse tips like the one in Battersea, Cringle Docks. If you have a charity of your choice that will accept items, we can deliver there as part of your move.
Do you work on Sunday?
We only operate Monday to Saturday, but are closed on Christmas Day, Boxing Day and New Year’s Day.
What does a container look like?
The container is made of wood and is easy to transport in our bespoke vehicles as well as making for easy movement from the truck into one of our specialised warehouses.
How many cubic feet are there in a container?
Approximately 250 cubic feet. They are 7 feet high and 5 feet x 7 feet width by depth.
Can I gain access to my belongings whilst they are in storage?
Yes you can, but we will need 5 working days’ notice beforehand, so that we can retrieve your container or containers and get them ready for your inspection and put your container back in the warehouse after the inspection has been completed. We charge £45 plus VAT per container for this service.
How do I know my belongings are safe when in storage?
We make an inventory list of the contents of each container as we pack the container at your house or office. We give you a copy of the inventory when we have finished packing the container and will seal it before we leave your house with sealing device which has a unique number. This seal will stay in place until you retrieve your goods. The non- tampered seal is then shown to you before the container is opened giving you peace of mind that your belongings have remained secure during the period of your stay.
How do I pay for my storage?
Payment is taken at least 1 month in advance and can be made by cheque, credit card, debit card or ideally by Direct Debit. If you come out of storage before the month end we will credit you the difference for the days you have already paid.
Can I store anything in your containers?
No. Obviously items need to be able to fit inside. The container is about 7 feet high. So if you have an item like a large sofa we can store these items in what we call our loose storage facility. We also need to avoid storing potentially hazardous goods such as acids and any highly flammable products. You can refer to our terms and conditions via this link for a more detailed list of items which cannot be stored.
Are my belongings insured?
Yes. Our standard liability, for which you do not have to pay any additional charges is up to £40 per item as defined by the inventory list. If your possessions are worth more, we recommend you take out additional insurance to cover the full value of the contents. This is normally done by you declaring the value to the nearest £1000. We will charge you 65p for each £1000 in value per week and this includes 6% insurance tax. So if you declared £10,000 in value we will charge you £5.30 per week for our all risk insurance. You can read the Terms and Conditions of our insurance by clicking this link or simply speak to one of the team if you prefer.