Why Customers Keep Using Ward Thomas for Removals and Storage in London

by | Feb 20, 2018 | News | 0 comments

Most of the removals and storage customers in London that Ward Thomas work with are looking for the highest level of customer service. For them, quality is the most important aspect of moving to a new house or renting a storage unit. The last thing anyone wants is to deal with breakages and damage when they arrive at their new home.

That’s where online reviews come in handy. All you have to do is search for the company by name, and their ratings should be easy to find. Luckily, Ward Thomas has one of the highest Google Live ratings in London. Our customers always return to us for their next relocation because they know that we will give them the best service possible.

How to Choose the Right Removals and storage Company in London –

First impressions are important, and that’s why we always make sure our customers feel at ease from their first call. It’s crucial to us that we are polite and friendly at all times. People may not always remember what you say to them, but they’ll never forget how you made them feel. And we’re confident that you’ll know you made the right choice from that the first phone call to us.

Online reviews are a vital way to do some basic checks on any company. Any business that officially lists with Google has a review section where past customers leave a review. Don’t dismiss this – it might be the difference between wasting money and receiving an excellent service.

Word of mouth and referrals is also important, and Ward Thomas often have new customers from recommendations from family and friends. By focussing on providing the highest level of customer service, we know that customers will return to use us. It also puts us in good stead for referrals and recommendations.

Remember that booking with a company with a proven reputation will give you the best results. A high quality of service will always beat a low price, especially for price comparison websites. And if you aren’t sure that the online reviews are legitimate, the next thing to do is call the company directly. And just like our customers, when you call us you receive a warm and friendly greeting.

Accreditation and Reliability Are Important –

We can’t stress the importance of online reviews enough. If a company only has a small handful of reviews with no content, it’s not a good sign. It means that the company isn’t engaging with their customers enough and the service isn’t worth rating. Additionally, avoid anything below a four-star company – they got that for a reason.

All reputable removals and storage companies are BAR accredited, and you shouldn’t book with anyone who doesn’t comply. Each business sector has an accreditation board or certification process to ensure a basic level of competency and standards.

Only use a company you’re comfortable with, and feel free to ask them lots of questions. You’re paying money for a reliable company and they should be available to discuss any issues or queries you might have.

Ward Thomas – London’s Premium Removals and Storage Provider –

Ward Thomas is London’s prestige removals and storage company. We provide the best level of service to people who only accept 100%. The Ward Thomas team moves hundreds of people every year, and they all receive a premium level of service. Customer service is our number one priority, and everything we do flows from this ethos.

The Ward Thomas team are all experts in removals and storage, and we have specialist equipment to move large and complex items. It’s all part of our commitment to the highest level of customer service. If you hire the right people and equip them correctly, you can achieve excellent results on every job.

We plan every job by assessing it in detail; then we provide a quote. From there, we work with each client to make sure we work around their schedule. An assessor will check your requirements and will allocate the right amount of team members with the correct vehicle and tools.

If you’re planning your next relocation and you want a premium service, Ward Thomas is the right company for you. Contact us today, and you’ll see why we have thousands of loyal customers.